Welcome to Valvivita.
We are committed to providing responsive and reliable customer support throughout your shopping experience.
Whether you need help with product information, product care, order status, shipping, returns, damaged or incorrect items, or general questions about our Headwear Accessories, Sports Gloves & Wrist Support, and Knee Support Accessories collections, our customer care team is here to assist you.
For questions regarding orders, delivery, products, returns, after-sales support, or business opportunities, please contact us through the official channels below.
1. Customer Support by Email
Brand: Valvivita
Website:
valvivita.com
Legal Entity:
Sichuan Meihe Lita Technology Co., Ltd.
Registered Address:
Units 421-178, 4th Floor, Building 5, No. 199 Rongdu Avenue (South Section 4), Xindu Subdistrict, Xindu District, Chengdu City, Sichuan Province
Unified Social Credit Code:
91510114MAE8D0YX7Q
Email:
service@valvivita.com
Our customer care team carefully reviews every inquiry and aims to provide a clear and helpful response within 24–48 business hours (1–2 business days).
For faster assistance with an existing purchase, please include your order number in your message whenever possible.
For product-related questions, please include:
• Product name
• Order number, if applicable
• A brief description of your question or issue
• Clear photos, where relevant
• Additional details about the product condition or concern
Providing these details will help us assist you more efficiently.
2. Customer Support Hours
Customer Support Email:
service@valvivita.com
Customer Service Hours:
Monday–Friday
9:00 AM–6:00 PM Eastern Time (ET)
Messages received outside regular support hours will be reviewed during the next available business period.
Please note that response times may vary during holidays, promotional periods, or periods of unusually high inquiry volume.
3. Orders, Shipping and After-Sales Support
Our support team can assist with:
• Order status and tracking
• Shipping and delivery inquiries
• Product information
• Product use and care guidance
• Damaged, defective, incorrect, or incomplete orders
• Returns and after-sales inquiries
• Product specifications and materials
• Headwear Accessories product questions
• Sports Gloves & Wrist Support product questions
• Knee Support Accessories product questions
• Business and partnership inquiries
To help us resolve your request as quickly as possible, please provide your order number and the email address used when placing your order.
If your product arrives damaged, incorrect, defective, or incomplete, please contact us as soon as possible and include clear photos of the product and packaging where relevant.
4. Product Support
Valvivita offers a curated collection of sports accessories across three main categories:
• Headwear Accessories – Comfortable and practical sports headwear products designed for active lifestyles and everyday use, including sports headbands, athletic caps, visors, and related accessories.
• Sports Gloves & Wrist Support – Functional sports hand accessories designed for workouts, training activities, and outdoor activities, including training gloves, fitness gloves, cycling gloves, and related products.
• Knee Support Accessories – Practical movement accessories designed for everyday sports activities, including knee sleeves, knee supports, and related products focused on comfort, flexibility, and usability.
If you need help with a product, our customer care team can assist with questions regarding:
• Product dimensions and size information
• Materials and surface finishes
• Product design and intended use
• Care and cleaning guidance
• Included accessories or components
• Product colour and appearance
• Fit and adjustment information
• Usage instructions
• Product variations where applicable
Because specifications vary between products, please include the product name when contacting us.
5. Business and Wholesale Inquiries
Valvivita welcomes inquiries from retailers, distributors, commercial buyers, sports lifestyle businesses, fitness-related businesses, and other potential partners.
For wholesale, distribution, bulk purchasing, or other commercial opportunities, please contact:
Please include:
Subject: Business Inquiry
or
Subject: Wholesale Inquiry
so your request can be directed appropriately.
If possible, please include your company name, market, expected order volume, and a brief description of your inquiry.
6. Corporate Information
Brand: Valvivita
Website:
valvivita.com
Legal Entity:
Sichuan Meihe Lita Technology Co., Ltd.
Registered Address:
Units 421-178, 4th Floor, Building 5, No. 199 Rongdu Avenue (South Section 4), Xindu Subdistrict, Xindu District, Chengdu City, Sichuan Province
Unified Social Credit Code:
91510114MAE8D0YX7Q
Customer Support Email:
service@valvivita.com
valvivita.com is owned and operated by Sichuan Meihe Lita Technology Co., Ltd.
The company is responsible for the operation of the online store, customer service, order coordination, and related e-commerce activities.
We're Here to Help
From choosing suitable Headwear Accessories, Sports Gloves & Wrist Support, and Knee Support Accessories products to receiving and using your order, our team is here to make your shopping experience clear, simple, and convenient.
If you have any questions, simply contact us at:
Thank you for choosing Valvivita.
Valvivita — Practical Sports Accessories for Comfortable Active Living.