Our Commitment to Quality
At Valvivita, we want every product you receive to meet the quality and presentation standards described in our store.
Our products across Headwear Accessories, Sports Gloves & Wrist Support, and Knee Support Accessories are selected and prepared for shipment with care.
If your product arrives damaged, defective, incorrect, incomplete, or develops a qualifying manufacturing or structural issue during the applicable warranty period, our customer support team will review the issue and provide an appropriate solution in accordance with this Warranty and Guarantee Policy and applicable consumer law.
90-Day Limited Warranty
Most eligible Valvivita products are covered by a 90-day limited warranty beginning on the date of confirmed delivery, unless otherwise stated on the applicable product page.
The warranty applies to eligible manufacturing defects, defects in materials or workmanship, and qualifying structural issues that arise during normal and intended use.
Depending on the nature of the issue, product availability, and the circumstances of the claim, an approved warranty claim may result in:
• A replacement product
• A replacement component, where appropriate and available
• A refund
• Store credit, where agreed with the customer
• Another appropriate remedy
The specific remedy will depend on the nature of the issue, product availability, applicable consumer law, and the circumstances of the claim.
What Is Covered
Subject to the terms and exclusions in this policy, the limited warranty may cover:
Manufacturing Defects
Defects in materials or workmanship that affect the normal intended use, function, or structure of the product.
Material or Construction Issues
Unexpected issues involving product construction, fabric materials, stitching, elastic components, straps, closures, adjustable parts, support structures, or other functional elements during normal and intended use.
Examples may include:
• Defective stitching affecting product structure
• Manufacturing defects in fabric or material construction
• Broken closures, straps, or fastening components
• Structural issues caused by manufacturing defects
• Other qualifying product construction issues
Structural or Functional Defects
Problems with the construction, structural integrity, or intended functionality of the product that are not caused by accidental damage, misuse, excessive force, improper care, or unauthorized modification.
Examples may include qualifying issues affecting:
• Headwear structure, stitching, elastic components, or adjustment features
• Sports glove materials, seams, closures, or construction components
• Knee support accessory materials, stitching, elasticity, or structural components
Products Damaged on Arrival
Products that arrive damaged, torn, stained, deformed, defective, incomplete, or otherwise unusable because of shipping, handling, fulfillment, or another issue not caused by the customer.
If an item arrives damaged, defective, incorrect, incomplete, or materially different from its product description, we will provide an appropriate remedy at no additional cost to the customer where the issue is confirmed to be our responsibility.
What Is Not Covered
Unless otherwise required by applicable law, the limited warranty does not cover damage or issues caused by:
• Accidental drops, impacts, crushing, bending, tearing, or breakage
• Misuse or use outside the product's intended purpose
• Improper handling, storage, or care
• Excessive stretching, pulling, pressure, or force
• Unauthorized repairs, modifications, alterations, or disassembly
• Improper cleaning or maintenance
• Normal wear and tear
• Cosmetic changes resulting from normal use
• Fading, discoloration, surface wear, scratching, creasing, or minor material changes caused by use or improper care
• Customer-caused damage
• Damage occurring after the applicable warranty period
Minor variations in colour, texture, finish, shape, surface appearance, stitching position, material tone, or other cosmetic characteristics are generally not considered defects when they do not materially affect normal use or structural integrity.
Damaged, Defective, Incorrect, or Incomplete Items
Please inspect your order promptly after delivery.
If your product arrives:
• Damaged
• Torn or physically affected
• Defective
• Incorrect
• Incomplete
• Missing components or accessories
• Materially different from the product description
please contact us at:
as soon as reasonably possible.
To help us review the issue, please provide:
• Your order number
• Product name
• A brief description of the issue
• Clear photographs of the product
• A short video demonstrating the issue where relevant
• Photographs of the packaging where relevant
• A photograph of the shipping label where available
For Valvivita products, photographs or videos may be particularly helpful for issues involving:
• Fabric materials
• Stitching
• Elastic components
• Straps and closures
• Product shape
• Product size or fit concerns
• Visible defects or functional product concerns
If Valvivita confirms that the item arrived damaged, defective, incorrect, incomplete, or materially different from its product description, we will provide an appropriate replacement, refund, return solution, or other remedy at no additional cost to the customer.
How to Make a Warranty Claim
To submit a warranty claim, contact our customer support team at:
Please include:
• Your order number
• The email address used to place the order
• Product name
• A description of the issue
• Supporting photographs or videos where relevant
Our customer support team aims to respond to warranty enquiries within 24–48 hours.
Warranty Review
Warranty claims are reviewed based on the individual circumstances of the issue.
During our review, we may consider:
• The nature of the reported issue
• The date of confirmed delivery
• Product condition
• How the product was used, stored, or maintained
• Photographs or videos provided
• Whether the issue is consistent with a manufacturing or structural defect
• Whether customer-caused damage, misuse, improper care, or improper handling contributed to the issue
• Applicable consumer protection requirements
Submitting a warranty claim does not automatically mean that the claim has been approved.
Replacement Products
If a replacement is approved, we will make reasonable efforts to provide the same product or variation originally purchased.
If the original product is unavailable, we may offer:
• A comparable replacement
• An alternative product, where agreed with the customer
• A refund
• Store credit, where agreed with the customer
• Another appropriate solution
Product Care
To help keep your Valvivita products in good condition:
• Follow any product-specific care or use instructions provided with the product
• Use each product only for its intended purpose
• Handle fabric, elastic, stitching, straps, closures, and support components carefully
• Avoid unnecessary pulling, bending, stretching, crushing, or excessive force
• Clean products using suitable methods according to applicable care instructions
• Allow products to dry properly after use where applicable
• Store products appropriately when not in use
For Headwear Accessories, follow product-specific cleaning and storage instructions to help maintain shape and material condition.
For Sports Gloves & Wrist Support, avoid excessive stretching, improper washing methods, or storage conditions that may affect materials or construction.
For Knee Support Accessories, follow product-specific care instructions and avoid excessive stretching or improper handling that may affect elasticity or structure.
Damage resulting from misuse, improper handling, improper cleaning, unsuitable storage, unauthorized modification, or failure to follow reasonable care instructions may not qualify for warranty coverage where permitted by applicable law.
Consumer Rights
This limited warranty is provided in addition to, and does not replace, any rights you may have under applicable consumer protection laws.
Contact Us
If you have questions about a product, warranty coverage, or an existing warranty claim, please contact us:
Brand: Valvivita
Website:
valvivita.com
Legal Entity:
Sichuan Meihe Lita Technology Co., Ltd.
Registered Address:
Units 421-178, 4th Floor, Building 5, No. 199 Rongdu Avenue (South Section 4), Xindu Subdistrict, Xindu District, Chengdu City, Sichuan Province
Unified Social Credit Code:
91510114MAE8D0YX7Q
Customer Support Email:
service@valvivita.com
For order-related enquiries, please include your order number and the email address used at checkout.
For damaged or defective product inquiries, please also include clear photographs of the product and packaging where relevant.
Please do not send complete credit card information, CVV/security codes, or account passwords by email.
Valvivita — Practical Sports Accessories for Comfortable Active Living.