These Terms and Conditions ("Terms") apply to purchases made
through valvivita.com.
valvivita.com is owned and operated by Sichuan Meihe Lita
Technology Co., Ltd.
Valvivita offers lighting, home decor, and outdoor storage products
across Headwear Accessories, Sports Gloves & Wrist Support, and Knee Support
Accessories.
By submitting an order through our website, you acknowledge that you
have read, understood, and agree that your purchase is subject to these
Terms and the applicable policies made available on valvivita.com.
1. Scope of These Terms
These Terms apply to purchases of products offered through
valvivita.com.
Additional policies may also apply to your purchase, including our:
• Shipping Policy
• Return and Refund Policy
• Payment and Security Policy
• Privacy Policy
• Warranty and Guarantee Policy
These policies should be read together with these Terms where
applicable.
If a product page contains product-specific terms, specifications, care
instructions, warranty information, or other conditions, those terms may
also apply to that product.
2. Product Information
We make reasonable efforts to present product descriptions, materials,
dimensions, colours, finishes, photographs, design details, lighting
characteristics where applicable, pricing, and availability accurately.
Actual product appearance may vary slightly due to:
• Screen or display settings
• Headwear Accessories conditions
• Photography
• Manufacturing tolerances
• Material or finish variations
• Product batch differences
• Minor production variations
Products featuring metal, plastic, glass, fabric, wood, coated, molded,
woven, or other design characteristics may vary slightly in colour,
shape, positioning, texture, grain, finish, or surface appearance.
For sports accessories, perceived brightness, colour appearance, and
lighting effect may also vary depending on the surrounding environment,
placement, viewing conditions, power source, and individual product
specifications.
Minor variations that do not materially affect normal use or structural
integrity do not necessarily constitute a defect.
We reserve the right to correct errors, update product information,
revise availability, or modify website content where reasonably
necessary.
If a material pricing, product, or technical error affects an order that
has already been placed, we may contact you regarding available options
or cancel the affected item and issue an appropriate refund.
3. Product Specifications
Valvivita offers products across the following product categories:
• Headwear Accessories
• Sports Gloves & Wrist Support
• Knee Support Accessories
Our Headwear Accessories collection may include ambient lights,
courtyard lights, camping lights, decorative lights, and other indoor or
outdoor sports accessories.
Our Sports Gloves & Wrist Support collection may include decorative accessories,
room accents, tabletop decor, organizers, and other products intended
for everyday home environments.
Our Knee Support Accessories collection may include outdoor storage
containers, storage bags, portable organizers, camping storage
accessories, and other products intended to help organize outdoor spaces
and equipment.
Product-specific characteristics may include:
• Product dimensions
• Materials
• Construction and component materials
• Surface texture or finish
• Colour, pattern, or decorative details
• Headwear Accessories type, power source, brightness, or operating mode
where applicable
• Storage capacity, configuration, or organization features where
applicable
• Intended-use instructions and care information
Customers should review the applicable product page before purchasing.
Product dimensions are intended to provide a useful reference. Minor
measurement differences may occur because of manufacturing methods,
material characteristics, product construction, or measurement
techniques.
Unless expressly stated otherwise, Valvivita does not guarantee that
every product will be compatible with third-party accessories,
electrical equipment, power sources, mounting systems, storage systems,
furniture, or other products.
4. Orders and Order Acceptance
After submitting an order, you may receive an automated order
confirmation.
This confirms that we have received your order but does not necessarily
mean that the order has been finally accepted, processed, or shipped.
We may reasonably verify, limit, refuse, or cancel an order in
circumstances including:
• Payment authorization failure
• Suspected fraud
• Unauthorized payment activity
• Inventory limitations
• Incorrect pricing or product information
• Shipping restrictions
• Duplicate or unusual orders
• Suspected unauthorized resale
• Abuse of promotions
• Legal or regulatory restrictions
• Other circumstances that prevent reasonable fulfillment
If we cancel an order after payment has already been successfully
processed, the refund will be issued to the original payment method
within 5--10 business days after the cancellation is confirmed.
After we issue the refund, your bank, card issuer, or payment provider
may require additional processing time before the funds appear in your
account.
5. Order Changes and Cancellations
If you need to change or cancel an order, please contact us as soon as
possible at:
We will make reasonable efforts to assist before fulfillment begins.
However, we cannot guarantee that changes or cancellations can still be
made once an order has entered:
• Processing
• Picking
• Packing
• Fulfillment
• Shipping preparation
• Dispatch
If an order has already shipped, you may need to follow the applicable
procedure under our Return and Refund Policy after delivery.
If we successfully cancel an order after payment has already been
processed, the refund will be issued to the original payment method
within 5--10 business days after cancellation is confirmed.
6. Prices
Prices on valvivita.com are displayed and processed in U.S.
dollars (USD) unless otherwise stated.
Prices may vary depending on:
• Product selection
• Product size or variation
• Colour, pattern, or finish
• Quantity
• Destination
• Promotional eligibility
• Applicable taxes
• Shipping charges
The final amount payable will be displayed during checkout before the
purchase is completed.
We may update prices for future purchases at any time.
If an obvious pricing, technical, or display error occurs, we may
correct the error and, where appropriate, contact you before fulfillment
or cancel the affected item and issue an appropriate refund.
7. Taxes, Customs, and Other Charges
Applicable taxes, shipping charges, and other order-related fees will be
displayed during checkout where required or supported.
International orders may also be subject to:
• Customs duties
• Import taxes
• Brokerage fees
• Clearance charges
• Other local government or carrier fees
Unless otherwise stated during checkout or required by applicable law,
these charges may be the responsibility of the recipient.
Please review our Shipping Policy for additional information.
8. Payment
Available payment methods are displayed during checkout and may vary
depending on customer location, device, order value, and available
payment services.
Transactions on valvivita.com are displayed and processed in U.S.
dollars (USD).
By submitting payment information, you confirm that:
• You are authorized to use the selected payment method
• The information provided is accurate and complete
• You authorize the applicable transaction amount to be processed
Transactions may be subject to authorization, verification, fraud
prevention, and security checks.
Valvivita does not ask customers to send complete payment card
information, CVV/security codes, or account passwords through email or
customer support messages.
For additional information, please review our Payment and Security
Policy.
9. Promotions and Offers
Valvivita may periodically offer:
• Promotional pricing
• Discount codes
• Product bundles
• Limited-time offers
• Free or reduced shipping
• Other promotional benefits
Promotions may be subject to additional conditions, including:
• Start and end dates
• Minimum purchase requirements
• Product exclusions
• Geographic restrictions
• Quantity limitations
• Customer eligibility
• Usage restrictions
Unless otherwise stated, promotional offers may not be combined.
Discounts generally cannot be applied retroactively to completed orders.
Promotional pricing, compare-at pricing, savings claims, and other
promotional information will apply only where actually offered and
displayed for the relevant product or order.
We may modify, suspend, or discontinue promotional offers where
permitted by applicable law.
10. Shipping and Delivery
Orders are typically processed within 1--3 business days after
payment is successfully confirmed.
Once an order has been processed and shipped, the estimated delivery
time is typically 7--20 business days.
Estimated delivery times are calculated from the date the order is
shipped and do not include the 1--3 business days required for order
processing.
Delivery times are estimates only and may vary depending on:
• Destination
• Carrier availability or capacity
• Customs clearance procedures
• Local delivery conditions
• Public holidays
• Weather conditions
• Transportation disruptions
• Other circumstances outside our reasonable control
Fulfillment and Shipping Origin
Orders may be fulfilled from our own or partner fulfillment facilities
depending on product availability, inventory location, and the delivery
destination.
Some orders may be fulfilled internationally or from facilities located
outside the customer's destination country.
Products from the same order may occasionally be shipped from different
fulfillment locations and may arrive in separate packages.
We do not represent that all orders are shipped from a local warehouse.
Shipping Charges
Available shipping methods and applicable shipping charges are displayed
during checkout.
If free shipping or a free-shipping promotion applies to an order, it
will be displayed during checkout.
Tracking
Once tracking information becomes available, a shipping confirmation
email will normally be sent to the email address used at checkout.
Tracking information may take some time to update after a shipping label
is created.
Customers are responsible for providing complete and accurate shipping
information during checkout.
For complete shipping terms, please review our Shipping Policy.
11. Returns and Refunds
Eligible products may generally be returned within 30 calendar days
after confirmed delivery, subject to the eligibility requirements,
procedures, and exclusions described in our Return and Refund Policy.
Before returning any product, please contact:
Our customer support team will review the request and provide the
applicable return instructions and return address.
Please do not return products to our registered business address unless
our customer support team specifically instructs you to do so.
Our registered business address is not necessarily our product return
facility.
Preference-Based Returns
For preference-based returns, including change of mind or customer
selection errors, customers are generally responsible for return
shipping costs where permitted by applicable law.
Refund Processing
Once a returned item has been received, inspected, and approved, an
approved refund will be issued to the original payment method within
5--10 business days.
After Valvivita issues a refund, the bank, card issuer, or payment
provider may require additional processing time before the funds appear
in the customer's account.
For full eligibility requirements, return procedures, exclusions, and
refund information, please review our Return and Refund Policy.
12. Damaged, Defective, Incorrect, or Incomplete Products
Please inspect your order promptly after delivery.
If a product arrives:
• Damaged
• Broken or otherwise physically affected
• Defective
• Incorrect
• Incomplete
• Materially different from the product description
please contact:
as soon as reasonably possible.
We may request:
• Your order number
• Product name
• Clear photographs of the product
• Photographs of the packaging
• A photograph of the shipping label where available
• A short video demonstrating the issue where relevant
Please retain the affected product and packaging until our customer
support team has reviewed the request.
If Valvivita confirms that an item arrived damaged, defective,
incorrect, incomplete, or materially different from its product
description, we will provide an appropriate replacement, refund, return
solution, or other remedy at no additional cost to the customer.
If a physical return is required because of an error on our part, we
will provide a prepaid return label where available or reimburse
reasonable return shipping costs in accordance with the return
instructions provided by our customer support team.
Customers should not independently purchase expensive international
return shipping before receiving instructions from us.
Nothing in this section limits any rights or remedies available under
applicable consumer law.
13. Product Warranty
Most eligible Valvivita products are covered by a 90-day limited
warranty beginning on the date of confirmed delivery, unless otherwise
stated on the applicable product page.
The warranty generally applies to qualifying:
• Manufacturing defects
• Defects in materials or workmanship
• Structural defects occurring during normal and intended use
• Electrical or functional defects where applicable and attributable to
manufacturing
• Eligible similar product elements where applicable
The limited warranty does not generally cover damage caused by:
• Misuse
• Improper installation, handling, or storage
• Excessive force
• Normal wear and tear
• Unauthorized modifications
• Improper cleaning or maintenance
• Use with incompatible power sources or accessories
• Customer-caused damage
• Environmental exposure beyond the product's stated specifications
• Loss or theft
Product-specific exclusions or different warranty terms, if any, will be
stated on the applicable product page.
Approved warranty claims may result in:
• A replacement product
• A replacement component where available
• A refund
• Store credit where agreed with the customer
• Another appropriate remedy
Where a warranty refund is approved, it will be issued to the original
payment method within 5--10 business days after the refund is
approved.
For complete warranty coverage, exclusions, and claim procedures, please
review our Warranty and Guarantee Policy.
Warranty coverage is provided in addition to any statutory consumer
rights that cannot legally be excluded.
14. Product Use and Care
Products purchased from Valvivita should be used only for their intended
purpose and in accordance with any product-specific instructions,
specifications, care information, installation guidance, and warnings.
Headwear Accessories
For Headwear Accessories products, including ambient lights, sports
headwear, sports gloves & wrist support, and knee support accessories:
• Use the product only for its intended lighting purpose and
environment
• Follow product-specific assembly, installation, charging, battery, and
power instructions where applicable
• Use only compatible power sources, batteries, chargers, cables, or
adapters where specified
• Do not modify electrical components, wiring, plugs, battery
compartments, or other powered components
• Keep indoor-only sports accessories away from rain, standing water,
and excessive moisture
• Do not assume a sports accessory is suitable for outdoor use unless
this is expressly stated on the applicable product page
• Allow adequate ventilation around products where required
• Stop using the product if you identify damaged wiring, abnormal heat,
unusual odour, loose electrical components, cracked housings, or other
significant damage
Sports Gloves & Wrist Support
For Sports Gloves & Wrist Support products:
• Use products only for their intended decorative or household purpose
• Place products on suitable, stable surfaces where applicable
• Follow product-specific assembly, mounting, cleaning, and care
instructions
• Avoid excessive force, impact, unsuitable weight loads, or improper
installation
• Keep fragile, breakable, or small decorative components appropriately
positioned and handled
• Do not expose products to excessive heat, moisture, sunlight, or
chemicals unless the product is designed for those conditions
• Stop using products if significant breakage, instability, loose
components, or structural damage is identified
Knee Support Accessories
For Knee Support Accessories products:
• Use products only for their intended storage and organization purpose
• Follow any stated weight, capacity, assembly, placement, or storage
limitations
• Distribute stored items appropriately and avoid overloading the
product
• Keep storage products on suitable surfaces where applicable
• Secure lids, closures, straps, handles, or other components as
intended
• Do not assume a storage product is waterproof, weatherproof,
UV-resistant, or suitable for permanent outdoor exposure unless
specifically stated
• Allow products and stored items to dry where necessary before
prolonged storage
• Stop using the product if significant cracking, tearing, deformation,
broken closures, loose components, or structural damage is identified
Product-specific care instructions take priority where provided.
15. Water, Moisture, and Environmental Exposure
Valvivita products may be intended for indoor use, outdoor use, or both
depending on the individual product.
Exposure to water, moisture, sunlight, temperature changes, and other
environmental conditions depends on the product category, construction,
materials, and specifications.
For courtyard lights, camping lights, outdoor lighting, or other
products intended for outdoor environments, customers should review the
applicable product page for any stated water-resistance,
weather-resistance, operating-temperature, or environmental-use
information.
For Knee Support Accessories products, customers should not assume that
a product is waterproof, weatherproof, UV-resistant,
corrosion-resistant, or suitable for continuous outdoor exposure unless
this is specifically stated on the applicable product page.
For Sports Gloves & Wrist Support products, avoid prolonged exposure to moisture,
excessive heat, direct sunlight, or unsuitable environmental conditions
unless the product is specifically designed for such use.
For Headwear Accessories products, avoid exposing electrical components,
plugs, charging ports, batteries, cables, or power connections to water
or moisture unless the applicable product is expressly designed and
rated for that exposure.
We recommend avoiding unnecessary exposure to harsh chemicals, excessive
heat, extreme weather, prolonged direct sunlight, or unsuitable storage
conditions.
Any waterproof, water-resistant, weather-resistant, UV-resistant,
corrosion-resistant, heat-resistant, or similar claim applies only where
specifically stated for the individual product.
16. Product Variations
Valvivita products may include metal, plastic, glass, fabric, wood,
woven, coated, molded, or other components. Products featuring
natural-looking materials, woven textures, stitched details, brushed
finishes, molded components, decorative surfaces, lighting elements, or
other design characteristics may not be completely identical from piece
to piece.
Minor differences in:
• Colour
• Texture
• Shape
• Surface appearance
• Stitching position
• Grain or finish
• Component alignment
• Decorative details
• Perceived lighting appearance where applicable
may occur because of production methods, material characteristics,
display conditions, or batch variations.
Such minor variations do not necessarily constitute a defect where they
do not materially affect normal intended use or structural integrity.
17. Personal Use and Resale
Products offered through valvivita.com are intended primarily for
lawful personal, household, lighting, decorative, outdoor storage,
camping, patio, garden, or gift use unless otherwise expressly agreed by
us.
Unauthorized commercial resale may be restricted where reasonably
necessary.
18. Prohibited Activity
You may not use valvivita.com or its purchasing systems for:
• Fraudulent transactions
• Unauthorized payment activity
• Abuse of discounts or promotions
• Manipulation of checkout systems
• Misuse of return or refund procedures
• Unauthorized resale where restricted
• Interference with website security
• Other unlawful or deceptive activity
We may take reasonable measures to protect customers, the website, the
business, and payment systems where suspicious or unlawful activity is
identified.
19. Intellectual Property
Unless otherwise stated, website content including:
• Valvivita branding
• Logos
• Product descriptions
• Images
• Graphics
• Videos
• Layouts
• Design elements
• Original written content
is owned by, licensed to, or otherwise used with authorization by
Valvivita, Sichuan Meihe Lita Technology Co., Ltd., or the applicable
rights holder.
Website content may not be reproduced, distributed, modified,
commercially exploited, or otherwise used without appropriate
authorization except where permitted by applicable law.
20. Third-Party Services
Valvivita may use third-party service providers to support:
• Ecommerce infrastructure
• Payment processing
• Order fulfillment
• Shipping and logistics
• Customer support
• Analytics
• Advertising and attribution
• Fraud prevention
• Security
• Other technology services
Third-party providers may process certain information or perform
services on our behalf in accordance with their applicable terms and
privacy practices.
The use of third-party service providers does not remove any
responsibility that Valvivita or Sichuan Meihe Lita Technology Co.,
Ltd. is required to retain under applicable law.
Independent third-party services that customers choose to use separately
may be governed by their own terms and policies.
21. Electronic Communications
By placing an order or contacting us electronically, you acknowledge
that we may communicate with you electronically where appropriate.
Communications may include:
• Order confirmations
• Payment notifications
• Shipping updates
• Tracking information
• Customer support responses
• Return or refund communications
• Warranty communications
• Security notices
• Important service-related information
Marketing communications are handled separately and remain subject to
applicable consent and unsubscribe requirements.
22. Privacy
Our collection, use, disclosure, and protection of personal information
is described in our Privacy Policy.
Where applicable, additional privacy controls may be available through
our privacy preference or privacy choices features.
23. Website Availability
We make reasonable efforts to keep valvivita.com available and
functioning properly.
However, we do not guarantee uninterrupted website availability or that
every technical issue will be corrected immediately.
We may temporarily suspend, modify, or maintain portions of the website
where reasonably necessary.
Nothing in this section limits any consumer right, guarantee, warranty,
or remedy that cannot legally be excluded.
24. Limitation of Liability
To the fullest extent permitted by applicable law, Valvivita and Sichuan
Meihe Lita Technology Co., Ltd. will not be liable for indirect,
incidental, special, consequential, exemplary, or punitive damages
arising from or relating to a purchase, transaction, product, or use of
the store where such liability may lawfully be limited.
Nothing in these Terms is intended to exclude, restrict, or limit:
• Liability that cannot lawfully be excluded
• Mandatory consumer rights
• Statutory warranties or guarantees
• Remedies available under applicable consumer protection laws
Where applicable law provides greater rights or remedies, those legal
rights will continue to apply.
25. Consumer Rights
Depending on your country, state, province, or region, you may have
statutory consumer rights relating to:
• Product conformity
• Defective products
• Damaged products
• Repairs
• Replacements
• Returns
• Refunds
• Cancellations
• Other consumer remedies
Nothing in these Terms is intended to waive or restrict rights that
cannot legally be waived or restricted.
Where mandatory consumer protection laws provide greater rights than
these Terms or our other store policies, those legal rights will
continue to apply.
26. Severability
If any provision of these Terms is determined to be invalid, unlawful,
or unenforceable, the remaining provisions will continue in effect to
the fullest extent permitted by applicable law.
27. Changes to These Terms
We may update these Terms periodically to reflect changes in:
• Business operations
• Products or collections
• Website functionality
• Store policies
• Legal requirements
• Regulatory requirements
The updated version will be posted on this page.
The version of these Terms in effect when an order is placed will
generally govern that transaction unless applicable law requires
otherwise.
28. Contact Us
If you have questions regarding these Terms and Conditions, your order,
a Valvivita product, or our store policies, please contact us:
Brand: Valvivita
Website:
valvivita.com
Legal Entity:
Sichuan Meihe Lita Technology Co., Ltd.
Registered Address:
Units 421-178, 4th Floor, Building 5, No. 199 Rongdu Avenue (South Section 4), Xindu Subdistrict, Xindu District, Chengdu City, Sichuan Province
Unified Social Credit Code:
91510114MAE8D0YX7Q
Customer Support Email:
service@valvivita.com
For order-related inquiries, please include your order number and the
email address used at checkout where possible.
Please do not send complete credit card information, CVV/security codes,
or account passwords by email.
valvivita.com is owned and operated by Sichuan Meihe Lita Technology
Co., Ltd.